CS 077P Requests to Forward Letters/Packages to Case Participants
03/22/04 Training Completed
The Office of Recovery Services/Child Support Services (ORS/CSS) occasionally receives requests to forward letters or packages from one participant on a case to another. For example, the non-custodial parent (NCP) does not know the address of a child and wants CSS to forward a Christmas present to the child. CSS does not forward letters or packages because address information is classified as private under the Government Records and Access Management Act. If you receive a request to forward a letter or package to a participant on a case, return the letter or package with the “Response to Request to Forward Letter or Package.”
1. informs the person that CSS is unable to forward the letter because address information has been classified as private information under GRAMA. Private records can only be disclosed if a party needs to be served with legal process related to a child support, spousal support, medical support, or child care matter;
2. informs the person that they may be able to obtain the address information from CSS if they are a party in the parent-time order with the person for whom the address is being requested; and,
3. explains that even if they are a party to the parent-time order, the address information may be safeguarded and would not be provided.
NOTE: If a participant’s case is safeguarded and an insurance plan administrator sends information to you, you may continue to forward this information to the participant.