CASE MANAGEMENT

CS 064P Retained Support Debt, Obligation and Case Closure

09/04/03 Revised 11/18/13 Training Completed 12/03/13

 

 

Closure Criteria

 

In order to close an Office of Recovery Services/Child Support Services (ORS/CSS) retained support case, the debt/obligation/case must meet the closure criteria listed below.

 

1.                   Retained Support Debt End a retained support debt when all of the criteria listed below are met:

a.                   The debt meets one of the closure code definitions listed below.

b.                  All refunds, transfers or adjustments have been completed and the debt balance is zero. For procedures and more information on refunds, transfers, and adjustments, refer to the appropriate sections in Volume 2.

c.                   Any sanctions related to the debt have been released.

 

2.                   Retained Support Obligation Close a retained support obligation when all of the criteria listed below are met:

a.                   The obligation meets one of the closure code definitions listed below.

b.                  All of the debts associated with the obligation have been ended.

c.                   Satisfy any judgments that have been docketed, as appropriate.

 

3.                   Retained Support Case Close a retained support case when all of the criteria listed below are met:

a.                   The case meets one of the closure code definitions listed below.

b.                  All debts on the case have been ended.

c.                   All obligations on the case have been closed.

d.                  There are no funds remaining at the participant level or case level for this case.

e.                  All ORSIS alerts have been worked and/or deleted.

f.                    Any payment instructions have been deleted or the end date changed to the current date.

g.                   Satisfy any judgments that have been docketed, as appropriate.